AI voice & call-center agents
AI voice agents that answer every call, in Arabic and English.
Birbal AI builds voice agents that pick up 24/7, understand callers in Arabic and English, complete bookings and updates in your systems, and hand complex calls to your team with the full context.
- Arabic and English, switching mid-call
- Runs on your servers or UAE cloud
- Connects to your CRM and booking tools
Live call · Birbal voice agent
00:42Caller
مرحباً، أريد تأكيد موعدي غداً
Voice agent
أكيد. موعدك غداً الساعة العاشرة صباحاً. هل تريد تذكيراً برسالة نصية؟
Caller
Yes please, and send it in English.
Voice agent
Done. Reminder set for 9 am, in English. Anything else I can help with?
Authorized vendor to
- Ministry of Finance
- Ministry of Interior
- DGE Abu Dhabi
- Etihad Aviation
- EDGE Group
Delivered for
- Hindustan Unilever
- Nokia
- Linde
- USA Today
- JSL
The problem
Missed calls are lost customers
Most call centers face the same three problems.
Queues and missed calls
Peak hours, weekends and Ramadan timings leave callers waiting or hanging up.
The same questions all day
Status checks, opening hours, documents and bookings take most of your agents’ time.
Bilingual staffing is hard
Enough agents fluent in Arabic and English for every shift is slow and expensive to hire.
What it does
A voice agent that does the work, not just the talking
Built for real call-center workloads.
Answers in Arabic and English
Understands callers in either language, even when they switch mid-sentence, and replies in a natural voice.
Completes the task
Books appointments, checks order or application status, logs complaints and updates your CRM during the call.
Hands off with context
Transfers to a human agent with a summary, so the caller never repeats themselves.
Outbound calls
Reminders, renewals, payment follow-ups and surveys at scale, within the hours you allow.
Every call transcribed
Searchable transcripts, sentiment and reasons for calling, in one dashboard.
Your rules, your data
Deploy on your own servers or a UAE data center. Recordings stay where you decide.
How it works
Live in weeks, not quarters
- 01
Pick the calls
We review your call reasons and choose the ones an agent can fully resolve.
- 02
Connect your systems
We integrate your phone line, CRM and booking or ticketing tools.
- 03
Pilot on real calls
A share of live calls goes to the agent first, with your team monitoring.
- 04
Scale and improve
Weekly reviews of transcripts and outcomes; the agent takes on more call types.
Use cases
Where voice agents work best
Government services
Service status, document requirements and appointment booking, Arabic first.
Banking and insurance
Card and claim status, branch information and verified handoff for account requests.
Healthcare
Appointment booking, rescheduling and reminders for clinics and hospitals.
Real estate and utilities
Maintenance requests, viewing bookings and payment reminders.
Track record
Trusted by UAE government entities and global brands.
Authorized vendor to five UAE government entities, with projects delivered for Hindustan Unilever, USA Today, Nokia and Linde.
- Startups and enterprises served by our engineering teams
- 150+
- Startups and enterprises served by our engineering teams
- Average rating on Clutch, Trustpilot and Glassdoor
- 4.9/5
- Average rating on Clutch, Trustpilot and Glassdoor
- Client satisfaction rate
- 98%
- Client satisfaction rate
- UAE government entities we are an authorized vendor to
- 5
- UAE government entities we are an authorized vendor to
Hear it from our clients
Client testimonial
E-commerceClient testimonial
HealthcareClient testimonial
E-commerceClient testimonial
E-commerce
Security
Built for regulated organizations
Data residency
On-premise or UAE cloud. Nothing leaves the country unless you allow it.
Access control
Role-based access to recordings and transcripts, with audit logs.
Human in the loop
You decide which calls the agent handles and when it hands over.
Local team
Built and supported in Abu Dhabi by a DED-registered company.
Free demo
Hear it answer your own calls
Send us five questions your callers ask most. We set up a demo line that answers them in Arabic and English, so you can hear it before you decide.
- Demo on a test phone line
- No integration needed for the demo
- Free, with a 30-minute review call
4.9/5 average rating · 98% client satisfaction · 150+ clients served
FAQ
Questions buyers ask
What is an AI voice agent?
Software that answers and makes phone calls in a natural voice, understands what callers want and completes tasks such as bookings or status checks in your systems. Calls it can’t resolve go to your team.
Can it speak Arabic?
Yes. It understands and speaks Arabic and English and can switch between them in the same call. We tune it to your services, names and vocabulary.
Will it replace our call-center agents?
It takes the repetitive calls so your agents can focus on complex ones. Most teams start with a few call types and add more as results come in.
Where is call data stored?
Where you choose: your own servers or a UAE data center. Recordings and transcripts are never used to train public models.
How long does it take to go live?
A demo takes days. A pilot on real calls usually takes a few weeks, depending on the systems we connect.
Ready to stop missing calls?
Book a 20-minute call and hear the agent handle calls like yours.
Book a demo