Dawr · دور · Queue management
Shorter waits at every service centre, and a clear view of every queue.
Dawr (دور, “your turn”) runs the queue from the kiosk to the counter. Customers take a ticket with their Emirates ID or book ahead, follow their turn by SMS or QR code, and are called in Arabic and English. Supervisors see every queue live and move counters to where the wait is longest.
- Kiosk, SMS, QR and appointments
- Arabic and English displays and voice calls
- Priority for People of Determination and seniors
Dawr · Service centre
Live · 09:41Waiting
46
Average wait
12 min
Served today
318
- Counter 2Licensing · L-017Serving
- Counter 4Certificates · C-041Serving
- Counter 6Priority · P-003Priority
- Counter 7Opened for LicensingOverflow
Authorized vendor to
- Ministry of Finance
- Ministry of Interior
- DGE Abu Dhabi
- Etihad Aviation
- EDGE Group
Delivered for
- Hindustan Unilever
- Nokia
- Linde
- USA Today
- JSL
Procurement-ready
- Abu Dhabi Government Procurement Gate
- UAE Ministry of Finance, federal procurement
- Registered ADNOC vendor
- National ICV certificate
Why it matters
Long waits cost more than time
Crowded waiting areas, unclear turns, and counters idle in one service while another queue grows.
Waits nobody can see
Without live numbers, supervisors hear about a long queue from complaints.
Counters in the wrong place
One service overflows while another counter sits idle.
No voice from customers
Without feedback at the counter, nobody knows which service needs fixing.
What Dawr does
One system from the kiosk to the counter
Kiosk and tickets
Customers choose a service on the kiosk, scan their Emirates ID or enter a mobile number, and get a ticket on paper, by SMS or as a QR code.
Follow your turn
An SMS when they are third in line and again when they are called, plus a QR page with their live position.
Appointments
Booked customers are called at their time, within a window you set, alongside walk-ins.
Displays and voice calls
Waiting-area and counter displays with a chime and a voice call in Arabic and English.
Live supervision
Every queue, counter and wait time live, with alerts when a target is missed and drag-and-drop re-routing.
Rules, feedback and reports
Priority for People of Determination and seniors, overflow rules, ratings on counter tablets and reports by centre and service.
How it works
From arrival to a better next visit
- 01
Arrive
The customer takes a ticket at the kiosk or arrives for an appointment.
- 02
Wait
Dawr estimates the wait and texts the customer as their turn approaches.
- 03
Call
The next ticket is called on the displays and by voice, in Arabic and English.
- 04
Improve
Supervisors rebalance counters, and ratings and reports show what to fix.
Who it’s for
Built for busy service halls
Government service centres
Customer happiness centres and service halls with several services and counters.
Hospitals and clinics
Registration, pharmacy and appointment queues.
Banks and utilities
Branches and customer service centres with walk-ins and appointments.
Licensing
License Dawr on your servers or in the cloud
Dawr is sold as a software licence, not a one-off project. You choose where it runs; the product, updates and support are the same.
On-premise licence
Runs on your servers
Install Dawr in your data center, in your private cloud tenant or on an isolated network with no internet connection.
- Annual licence, priced by the number of centres and counters
- Your data never leaves your network
- Installation, training and updates included
- Support with agreed response times
Cloud subscription
Hosted for you
We run Dawr for you in a UAE data center, or in a cloud region in your country, ready in days.
- Monthly or annual subscription, priced by the number of centres and counters
- Hosting, backups and monitoring included
- Updates applied for you
- Single sign-on and role-based access
The price depends on the number of centres and counters and the support level. We reply within one business day and send a written quote after a short scoping call.
Track record
Trusted by UAE government entities and global brands.
Authorized vendor to five UAE government entities, with projects delivered for Hindustan Unilever, USA Today, Nokia and Linde.
- Startups and enterprises served by our engineering teams
- 150+
- Startups and enterprises served by our engineering teams
- Average rating on Clutch, Trustpilot and Glassdoor
- 4.9/5
- Average rating on Clutch, Trustpilot and Glassdoor
- Client satisfaction rate
- 98%
- Client satisfaction rate
- UAE government entities we are an authorized vendor to
- 5
- UAE government entities we are an authorized vendor to
Hear it from our clients
Client testimonial
E-commerceClient testimonial
HealthcareClient testimonial
E-commerceClient testimonial
E-commerce
Reliability
Built to run every day without fuss
Privacy by design
ID details are read securely and masked on screen, and feedback is anonymous.
Monitored around the clock
Every kiosk, display and device link is checked every five minutes, and a failed check opens a ticket.
Controlled changes
Rule and service changes take effect only after approval, with an audit trail.
Your network or UAE cloud
Runs inside your network or in a UAE cloud region.
Book a demo
See Dawr run a service centre
We walk your team through a sample day: a kiosk ticket, an SMS update, a voice call and the supervisor’s live view, in Arabic or English.
- A live demo, not slides
- Mapped to your services
- Under NDA if you need one
4.9/5 average rating · 98% client satisfaction · 150+ clients served
FAQ
Queue management questions, answered
What is Dawr?
Dawr is queue management software for service centres: kiosks, tickets by SMS and QR code, appointments, displays and voice calls, live supervision, feedback and reports.
Does it read Emirates ID?
Yes. The kiosk can read the Emirates ID card to issue a ticket, with the details masked on screen. Customers can also use a mobile number.
Can customers book ahead?
Yes. Booked customers are called at their appointment time, within a window you set, alongside walk-ins.
How are priority customers handled?
You set the rules, such as calling People of Determination and senior citizens first at a chosen counter.
Does it call in Arabic?
Yes. Displays and voice calls work in Arabic and English.
Which hardware does it run on?
Kiosks, ticket printers, displays and counter tablets. We confirm the hardware with you during scoping.
How is Dawr licensed?
As an annual on-premise licence installed on your servers, private cloud or an isolated network, or as a monthly or annual cloud subscription that we host in a UAE data center or a cloud region in your country. Both include updates and support.