IT AMC services
IT AMC in Dubai and Abu Dhabi: maintenance, repairs and support in one contract.
An IT annual maintenance contract (AMC) covers the upkeep of your computers, servers, network and printers for a year: preventive maintenance on a schedule, engineers on site when something fails, a 24/7 helpdesk and a full asset register, for a fee agreed up front.
- Preventive maintenance on a schedule
- 24/7 helpdesk, engineers on site in Dubai and Abu Dhabi
- A report after every visit
IT AMC · Maintenance plan
Contract year 2026Devices covered
412
PM visits done
9 of 12
Warranty ending
17
- PM visit · Head officeServers, firewall, Wi-Fi · 24 checksCompleted
- PM visit · WarehouseThursday 10:00 · 2 engineersScheduled
- SRV-HQ-03 · RAID batteryPart ordered · fitted on siteIn progress
- PRN-L2-07 · Printer jamRepaired on site · 45 minClosed
Authorized vendor to
- Ministry of Finance
- Ministry of Interior
- DGE Abu Dhabi
- Etihad Aviation
- EDGE Group
Delivered for
- Hindustan Unilever
- Nokia
- Linde
- USA Today
- JSL
Procurement-ready
- Abu Dhabi Government Procurement Gate
- UAE Ministry of Finance, federal procurement
- Registered ADNOC vendor
- National ICV certificate
What it covers
What our IT AMC covers
Every device in the contract is listed, so you know exactly what is covered.
Computers and laptops
Desktops, laptops and Macs: health checks, updates and repairs, with warranty claims handled with the manufacturer for you.
Servers and storage
Physical and virtual servers, NAS and SAN storage: monitoring, firmware, patching and backup checks.
Network and Wi-Fi
Firewalls, switches, routers and access points: firmware, configuration backups and performance checks.
Printers and peripherals
Printers, scanners, displays and meeting-room equipment kept working.
Software and Microsoft 365
Operating systems, Microsoft 365, antivirus and business software kept updated and licensed.
Asset register
Every device recorded with its user, location, warranty and service history, so renewals and audits are simple.
Types of AMC
Comprehensive or non-comprehensive AMC?
Your quote says which one it is and lists exactly what is excluded.
| What changes | Comprehensive AMC | Non-comprehensive AMC |
|---|---|---|
| Labour, visits and helpdesk | Included | Included |
| Spare parts | Included for listed devices, within the limits in the contract | Charged separately, quoted before fitting |
| Annual fee | Higher, but repair costs are known in advance | Lower, with parts billed as needed |
| Usually best for | Older equipment out of warranty | Newer equipment still under warranty |
How it works
How an AMC year runs
- 01
Audit and asset list
We visit, record every device and its condition, and agree what the contract covers.
- 02
Preventive maintenance
Scheduled visits and remote checks on the cycle we agree, monthly or quarterly.
- 03
Support and repairs
A 24/7 helpdesk, and engineers on site in Dubai and Abu Dhabi when something fails.
- 04
Reports and renewal
A report after every visit, a monthly summary and a year-end review of what to replace or renew.
Before you sign
Six things to check in any IT AMC
The device list
Every computer, server, network device and printer covered should be listed by type and location.
Response and fix times
Targets for each priority level, and what happens when they are missed.
Spare parts
Whether parts are included, up to what value, and how replacements are approved.
Visit schedule
How often preventive maintenance happens and what each visit checks.
Exclusions
Usually consumables such as toner, accidental damage and end-of-life equipment. Get them in writing.
Reports and contacts
A report after each visit, a monthly summary and a named contact for escalations.
AMC or managed IT
Which contract do you need?
IT AMC
Your equipment maintained and repaired for a fee agreed for the year, with a 24/7 helpdesk. A good fit when your own team runs day-to-day IT.
Managed IT services
We run your IT end to end: helpdesk, monitoring, cloud, security operations and application support. A good fit when you have no IT team, or a small one.
Track record
Trusted by UAE government entities and global brands.
Authorized vendor to five UAE government entities, with projects delivered for Hindustan Unilever, USA Today, Nokia and Linde.
- Startups and enterprises served by our engineering teams
- 150+
- Startups and enterprises served by our engineering teams
- Average rating on Clutch, Trustpilot and Glassdoor
- 4.9/5
- Average rating on Clutch, Trustpilot and Glassdoor
- Client satisfaction rate
- 98%
- Client satisfaction rate
- UAE government entities we are an authorized vendor to
- 5
- UAE government entities we are an authorized vendor to
Hear it from our clients
Client testimonial
E-commerceClient testimonial
HealthcareClient testimonial
E-commerceClient testimonial
E-commerce
Why Birbal AI
An AMC partner you can hold to account
On site in both cities
Engineers attend in Dubai and Abu Dhabi, and the helpdesk answers 24/7.
Every asset on record
A device register you own. For tagging and verification across many sites, Ohda, our asset tracking software, adds RFID, barcodes and custody records.
Procurement-ready
Registered on the Abu Dhabi Government Procurement Gate and with the Ministry of Finance, with a National ICV certificate.
Room to grow
Add security monitoring or move to fully managed IT without changing provider.
AMC quote
Get an IT AMC quote
Send your device list, or a rough count of computers, servers, network devices and printers, and tell us your sites. A senior consultant replies within one business day, and you get a written AMC scope, visit schedule and price.
- Written scope and visit schedule
- Engineers on site in Dubai and Abu Dhabi
- No obligation
4.9/5 average rating · 98% client satisfaction · 150+ clients served
FAQ
Questions buyers ask
What is an IT AMC?
An IT annual maintenance contract (AMC) is a yearly agreement in which a provider maintains and repairs your IT equipment and systems, such as computers, servers, network devices and printers, for a fee agreed up front, with response times set in the contract.
What does an IT AMC cover?
Preventive maintenance visits, repairs on site and remotely, helpdesk support, updates and patches, and an asset register. Our AMC lists every covered device by type and location, so there is no doubt about what is included.
What is the difference between a comprehensive and a non-comprehensive AMC?
A comprehensive AMC includes spare parts for the listed devices, within the limits in the contract. A non-comprehensive AMC covers labour, visits and support, and parts are quoted and charged separately.
How much does an IT AMC cost in Dubai?
It depends on how many devices you have and of what type and age, how many sites need visits, the response times you need and whether parts are included. We send a written quote after reviewing your device list.
How often are preventive maintenance visits?
Usually monthly or quarterly, depending on how critical the equipment is. Servers and network devices are also checked remotely between visits.
Is AMC support available 24/7?
Yes. The helpdesk takes requests 24/7, and engineers attend on site in Dubai and Abu Dhabi.
Can you take over from our current AMC provider?
Yes. We audit your equipment at the start, record its condition and flag anything failing or out of warranty before the contract begins.
Can government entities award an IT AMC to Birbal AI?
Yes. We are registered on the Abu Dhabi Government Procurement Gate and with the Ministry of Finance for federal procurement, and we hold a National ICV certificate.
What is the difference between an IT AMC and managed IT services?
An AMC keeps your equipment maintained and repaired for the year. Managed IT services go further: we run your IT end to end, including 24/7 monitoring, cloud, security operations and application support.
Know your IT maintenance costs before the year starts
Get a written AMC scope, visit schedule and price for your offices in Dubai and Abu Dhabi.
Get an AMC quote