IT company in Abu Dhabi
Managed IT services in Abu Dhabi, from an Abu Dhabi IT company.
Birbal AI is headquartered in Abu Dhabi. We run IT for organizations across the capital: a 24/7 helpdesk, engineers on site, servers, networks and cloud, security monitoring and application support, all under one contract.
- Headquartered in Abu Dhabi
- 24/7 helpdesk, monitoring and SOC
- Registered on the Abu Dhabi Government Procurement Gate
Service desk · Live
24/7 · Abu DhabiOpen tickets
12
Endpoints patched
98%
Backups verified
48/48
- INC-24018 · Outlook not syncingRemote fix · 6 minResolved
- INC-24021 · Meeting room displayOn-site · Al Maryah Island · 14:30Engineer booked
- ALR-0917 · Disk 92% · SRV-FS-02Monitoring · ticket openedFixing
- SEC-0332 · Suspicious sign-inSOC · sessions revokedContained
Authorized vendor to
- Ministry of Finance
- Ministry of Interior
- DGE Abu Dhabi
- Etihad Aviation
- EDGE Group
Delivered for
- Hindustan Unilever
- Nokia
- Linde
- USA Today
- JSL
Procurement-ready
- Abu Dhabi Government Procurement Gate
- UAE Ministry of Finance, federal procurement
- Registered ADNOC vendor
- National ICV certificate
Managed IT in Abu Dhabi
IT support across Abu Dhabi
24/7 helpdesk
Support for your staff day and night: accounts, Microsoft 365, email, devices, printers and access, logged and tracked to closure.
Engineers on site
On-site support across Abu Dhabi, including Al Maryah Island, Al Reem Island, the Corniche, Khalifa City, Mohammed Bin Zayed City, Mussafah, Masdar City and Yas Island.
Servers, network and cloud
Monitoring, patching and backups for on-premise servers, networks and cloud workloads, hosted in the UAE when data must stay in the country.
Security monitoring
24/7 SOC monitoring, managed endpoint protection and incident response, with monthly reports your auditors can use.
Government systems and applications
Support for the portals, ERP integrations and in-house systems behind your services, from engineers who also build software.
Offices, sites and warehouses
Networks, devices and Wi-Fi for head offices, workshops and warehouses, including sites in Mussafah, ICAD and KIZAD.
Abu Dhabi compliance
Rules your Abu Dhabi IT may need to meet
ADHICS for healthcare
Providers handling Abu Dhabi health information follow ADHICS from the Department of Health – Abu Dhabi. Manaa, our compliance platform, runs ADHICS programs end to end.
UAE IA Regulation
Government entities and designated critical entities follow TDRA’s Information Assurance Regulation. We keep the patch, backup, access and incident evidence its controls ask for.
ADGM Data Protection Regulations
Firms registered in ADGM on Al Maryah Island follow the ADGM Data Protection Regulations 2021, which are modelled closely on the GDPR.
Health data in the UAE
Federal Law No. 2 of 2019 keeps health data inside the country, so health workloads and backups stay in UAE data centers.
Who it is for
Who our Abu Dhabi service is for
Government and semi-government entities
Entities that buy through the Abu Dhabi Government Procurement Gate and expect ICV-certified suppliers who follow their security policies.
Healthcare providers
Hospitals, clinics, labs and pharmacies that must keep ADHICS controls running every day, not just before an audit.
Energy and industrial companies
Head offices and industrial sites that need dependable networks, devices and 24/7 cover.
ADGM firms
Financial and professional firms on Al Maryah Island with strict data protection and audit duties.
How we start
Starting IT support in Abu Dhabi
- 01
Meet at your office
We visit, meet your team and walk through your network, devices, servers and current support.
- 02
Assess
We review backups, patching, security and licences, and list the risks we find.
- 03
Propose
A written scope, SLA and price, with on-site cover and exclusions stated plainly.
- 04
Onboard and run
A planned handover from your current provider, then 24/7 support with monthly reports and quarterly reviews.
Track record
Trusted by UAE government entities and global brands.
Authorized vendor to five UAE government entities, with projects delivered for Hindustan Unilever, USA Today, Nokia and Linde.
- Startups and enterprises served by our engineering teams
- 150+
- Startups and enterprises served by our engineering teams
- Average rating on Clutch, Trustpilot and Glassdoor
- 4.9/5
- Average rating on Clutch, Trustpilot and Glassdoor
- Client satisfaction rate
- 98%
- Client satisfaction rate
- UAE government entities we are an authorized vendor to
- 5
- UAE government entities we are an authorized vendor to
Hear it from our clients
Client testimonial
E-commerceClient testimonial
HealthcareClient testimonial
E-commerceClient testimonial
E-commerce
Why Birbal AI
An Abu Dhabi partner for your IT
Abu Dhabi company
Headquartered in Abu Dhabi and registered with the Abu Dhabi Department of Economic Development, with engineers on site at your offices.
Government vendor
Authorized vendor to DGE, the Ministry of Finance, the Ministry of Interior, Etihad Aviation and EDGE Group.
Procurement-ready
Registered on the Abu Dhabi Government Procurement Gate, with a National ICV certificate.
One accountable partner
Helpdesk, infrastructure, security and applications under one contract and one SLA.
Abu Dhabi IT quote
Get a quote for your Abu Dhabi offices
Tell us your users, devices and sites in Abu Dhabi, and what you want covered. A senior consultant replies within one business day, and we can meet at your office to assess your setup.
- Written scope, SLA and price
- Engineers on site across Abu Dhabi
- No obligation
4.9/5 average rating · 98% client satisfaction · 150+ clients served
FAQ
Questions buyers ask
Is Birbal AI an IT company in Abu Dhabi?
Yes. Birbal AI is headquartered in Abu Dhabi and registered with the Abu Dhabi Department of Economic Development. We provide managed IT services, IT support and security monitoring, and we build AI and software.
Do you provide on-site IT support in Abu Dhabi?
Yes. Engineers visit offices and sites across Abu Dhabi, including Al Maryah Island, Al Reem Island, the Corniche, Khalifa City, Mohammed Bin Zayed City, Mussafah, Masdar City and Yas Island.
Do you offer 24/7 IT support in Abu Dhabi?
Yes. The helpdesk, monitoring and security operations center run 24 hours a day, 7 days a week, including weekends and public holidays.
Can Abu Dhabi government entities buy managed IT services from you?
Yes. We are registered on the Abu Dhabi Government Procurement Gate, hold a National ICV certificate and are an authorized vendor to five UAE government entities, including DGE.
Do you support ADHICS compliance?
Yes. As your managed IT provider we run the day-to-day controls ADHICS expects, such as patching, backups, access control, logging and incident response, and Manaa, our compliance platform, manages assessments, audits and corrective actions.
Do you support companies in ADGM?
Yes. ADGM firms follow the ADGM Data Protection Regulations 2021. We set up access control, logging, retention and incident response to support them.
How much do managed IT services cost in Abu Dhabi?
It depends on users, devices, sites, response times and whether security monitoring and application support are included. We send a written quote after a short assessment, so you know the cost before you sign.
Do you also cover Dubai?
Yes. Engineers work on site across Dubai too, and one contract can cover offices in both cities.
Managed IT from an Abu Dhabi team
Get a written scope, SLA and price for 24/7 support with engineers on site across the capital.
Get an Abu Dhabi IT quote