Birbal AI

IT support in Dubai

IT support and managed IT services for Dubai offices.

A 24/7 helpdesk, engineers who come to your office anywhere in Dubai, and the servers, cloud and security behind them, run for you under one contract by Birbal AI, a UAE IT and AI company.

Get a Dubai IT quote See what’s included
  • 24/7 helpdesk, monitoring and SOC
  • On-site engineers across Dubai
  • One SLA and one monthly report

Service desk · Live

24/7 · Dubai

Open tickets

12

Endpoints patched

98%

Backups verified

48/48

  • INC-24018 · Outlook not syncingRemote fix · 6 minResolved
  • INC-24021 · Meeting room displayOn-site · Business Bay · 14:30Engineer booked
  • ALR-0917 · Disk 92% · SRV-FS-02Monitoring · ticket openedFixing
  • SEC-0332 · Suspicious sign-inSOC · sessions revokedContained
Monthly service reportTickets, response times, patches and backups · ready for reviewReport
Illustrative screen with sample data

Authorized vendor to

  • Ministry of Finance
  • Ministry of Interior
  • DGE Abu Dhabi
  • Etihad Aviation
  • EDGE Group

Delivered for

  • Hindustan Unilever
  • Nokia
  • Linde
  • USA Today
  • JSL

Procurement-ready

  • Abu Dhabi Government Procurement Gate
  • UAE Ministry of Finance, federal procurement
  • Registered ADNOC vendor
  • National ICV certificate

Managed IT in Dubai

IT support built for Dubai offices

24/7 helpdesk

Your staff reach us any time for passwords, Microsoft 365, email, laptops, printers and access, with every request logged and tracked.

On site across Dubai

Engineers visit your office in DIFC, Downtown, Business Bay, JLT, Dubai Marina, Dubai Internet City, Al Quoz, Deira, Jebel Ali or Dubai South.

New and moving offices

Network, Wi-Fi, devices, printers and meeting rooms planned, set up and tested before your staff arrive.

Cloud and Microsoft 365

Microsoft 365, Azure and AWS managed for you, using Microsoft’s UAE North region in Dubai or the AWS Middle East (UAE) region when data must stay in the country.

Security monitoring

24/7 monitoring of endpoints, servers, email and cloud by our security operations center, with incident response when an attack is confirmed.

Business applications

Support for your ERP and CRM integrations, portals and in-house apps, under the same SLA as the rest of your IT.

Dubai compliance

Rules your Dubai IT may need to meet

Dubai ISR

Dubai government entities follow the Dubai Electronic Security Center’s Information Security Regulation. It also covers the contractors and consultants who handle their information.

DIFC Data Protection Law

Firms in the DIFC follow DIFC Law No. 5 of 2020, which is closely aligned with the GDPR. We set up access control, logging, backups and retention to support it.

UAE PDPL

Outside the DIFC and ADGM, personal data falls under Federal Decree-Law No. 45 of 2021. Security and breach handling are built into how we run your IT.

How we start

Starting IT support for your Dubai office

  1. 01

    Site visit

    An engineer visits your Dubai office to review your network, devices, servers and current support.

  2. 02

    Proposal

    A written scope, SLA and price, with on-site cover and exclusions stated plainly.

  3. 03

    Onboarding

    Agents installed, documentation built and a handover from your current provider without a gap in support.

  4. 04

    24/7 support

    Helpdesk, monitoring and security from go-live, with a monthly report and a quarterly review.

Who it is for

Who our Dubai service is for

Financial and professional firms

Offices in DIFC and Downtown that need audit-ready security, after-hours cover and fast fixes for client-facing staff.

Regional headquarters

Companies running Middle East operations from Dubai that want one helpdesk for staff across the region.

Trading, logistics and retail

Warehouses in Jebel Ali and Dubai South, showrooms and stores where systems have to stay up.

Government suppliers

Companies that supply Dubai government entities and must meet DESC’s Information Security Regulation.

Track record

Trusted by UAE government entities and global brands.

Authorized vendor to five UAE government entities, with projects delivered for Hindustan Unilever, USA Today, Nokia and Linde.

Startups and enterprises served by our engineering teams
150+
Startups and enterprises served by our engineering teams
Average rating on Clutch, Trustpilot and Glassdoor
4.9/5
Average rating on Clutch, Trustpilot and Glassdoor
Client satisfaction rate
98%
Client satisfaction rate
UAE government entities we are an authorized vendor to
5
UAE government entities we are an authorized vendor to

Hear it from our clients

  • Client testimonial

    E-commerce

  • Client testimonial

    Healthcare

  • Client testimonial

    E-commerce

  • Client testimonial

    E-commerce

Why Birbal AI

A UAE IT partner for your Dubai office

On site across Dubai

Engineers who come to your office when a fault needs hands, not just a remote session.

One SLA for everything

Helpdesk, infrastructure, cloud, security and applications under one contract and one monthly report.

Engineers who write code

We also build software, so faults in your business applications and integrations reach engineers who can fix the code.

Procurement-ready

Registered on the Abu Dhabi Government Procurement Gate and with the Ministry of Finance, with a National ICV certificate.

Dubai IT quote

Get a quote for your Dubai office

Tell us your users, devices and office location in Dubai, and what you want covered. A senior consultant replies within one business day, and an engineer can visit to assess your setup.

  • Written scope, SLA and price
  • On-site engineers across Dubai
  • No obligation

4.9/5 average rating · 98% client satisfaction · 150+ clients served

Dubai IT support quote

We only use your details to reply to you. Arabic or English, as you prefer.

FAQ

Questions buyers ask

How much does IT support cost in Dubai?

It depends on the number of users and devices, how often you need engineers on site, the response times you need and whether security monitoring is included. We send a written quote after a short assessment of your Dubai office, so the cost is clear before you sign.

What IT services and solutions do you offer in Dubai?

Managed IT services, 24/7 IT support, IT annual maintenance contracts (AMC), Microsoft 365 and cloud management, security monitoring and application support, plus custom software and AI solutions from the same team.

Do you offer 24/7 IT support in Dubai?

Yes. Our helpdesk, monitoring and security operations center run 24/7, including weekends and public holidays, and engineers visit offices across Dubai.

Which areas of Dubai do you cover on site?

All of Dubai, including DIFC, Downtown Dubai, Business Bay, JLT, Dubai Marina, Dubai Internet City, Dubai Media City, Dubai Silicon Oasis, Al Quoz, Deira, Jebel Ali and Dubai South.

Is Birbal AI an IT company in Dubai?

Birbal AI is a UAE IT and AI company headquartered in Abu Dhabi. We support Dubai businesses with a 24/7 helpdesk and engineers who work on site across Dubai.

Do you support companies in the DIFC?

Yes. DIFC firms follow DIFC Data Protection Law No. 5 of 2020. We set up access control, logging, backups and incident response to support it, and your data protection officer keeps oversight.

Can our data stay in the UAE?

Yes. Microsoft Azure’s UAE North region is in Dubai, Azure also runs UAE Central in Abu Dhabi, and AWS runs a Middle East (UAE) region. We can keep workloads and backups in these regions or on your own servers.

Can you set up IT for a new office in Dubai?

Yes. We plan and set up the network, Wi-Fi, devices, printers and meeting rooms, and test them before your staff move in.

Do you also cover our Abu Dhabi office?

Yes. Abu Dhabi is our home city, and one contract can cover offices in both cities.

IT support for your Dubai office, day and night

Get a written scope, SLA and price for 24/7 support with engineers on site across Dubai.

Get a Dubai IT quote