IT helpdesk services
24/7 IT helpdesk services for UAE teams.
An outsourced IT helpdesk your staff can reach at any hour for passwords, Microsoft 365, email, laptops, printers, Wi-Fi and access, with every request logged and tracked to closure, and engineers on site in Dubai and Abu Dhabi when a fault needs hands.
- Open 24/7, including public holidays
- Every request logged and tracked to closure
- On-site engineers in Dubai and Abu Dhabi
- Emirati national company, ICV certified
Service desk · Live
24/7 · Abu DhabiOpen tickets
12
Endpoints patched
98%
Backups verified
48/48
- INC-24018 · Outlook not syncingRemote fix · 6 minResolved
- INC-24021 · Meeting room displayOn-site · Khalifa City · 14:30Engineer booked
- ALR-0917 · Disk 92% · SRV-FS-02Monitoring · ticket openedFixing
- SEC-0332 · Suspicious sign-inSOC · sessions revokedContained
Authorized vendor to
- Ministry of Finance
- Ministry of Interior
- DGE Abu Dhabi
- Etihad Aviation
- EDGE Group
Delivered for
- Hindustan Unilever
- Nokia
- Linde
- USA Today
- JSL
Procurement-ready
- Emirati national company
- National ICV certificate
- Abu Dhabi Government Procurement Gate
- UAE Ministry of Finance, federal procurement
- Registered ADNOC vendor
What the helpdesk handles
Requests our helpdesk handles every day
Accounts and passwords
Password resets, locked accounts, new starters and leavers, and access to shared drives, groups and applications.
Microsoft 365 and email
Outlook, Teams, OneDrive and SharePoint issues, and mailbox, licence and group changes.
Laptops and devices
Faults, slow machines, software installs and updates, and new devices set up for new starters.
Printers, Wi-Fi and network
Printing, scanning, Wi-Fi and VPN problems, fixed remotely or by an engineer on site in Dubai and Abu Dhabi.
Business applications
First-line support for your ERP, CRM and in-house applications, with escalation to the engineers who support them.
Security reports
Suspicious emails and possible incidents passed straight to our 24/7 security operations center.
How it works
How each request is handled
- 01
Logged
Every request gets a ticket, so nothing depends on memory.
- 02
Triaged
We set its priority and fix it remotely where we can.
- 03
Escalated
Faults that need hands go to an engineer on site in Dubai or Abu Dhabi, or to the specialist who owns the system.
- 04
Closed and reported
The user confirms the fix, and a monthly report shows tickets, response times and recurring problems.
Who it is for
Who our helpdesk service is for
Companies without an IT team
A helpdesk for every member of staff, without hiring one.
IT teams that need cover
Nights, weekends, public holidays and busy periods covered, so your own team can focus on projects.
Multi-site organizations
One helpdesk for offices across the UAE, with engineers on site in Dubai and Abu Dhabi.
Government entities and suppliers
Buy through the Abu Dhabi Government Procurement Gate or federal procurement with the Ministry of Finance.
Track record
Trusted by UAE government entities and global brands.
Authorized vendor to five UAE government entities, with projects delivered for Hindustan Unilever, USA Today, Nokia and Linde.
- Startups and enterprises served by our engineering teams
- 150+
- Startups and enterprises served by our engineering teams
- Average rating on Clutch, Trustpilot and Glassdoor
- 4.9/5
- Average rating on Clutch, Trustpilot and Glassdoor
- Client satisfaction rate
- 98%
- Client satisfaction rate
- UAE government entities we are an authorized vendor to
- 5
- UAE government entities we are an authorized vendor to
Hear it from our clients
Client testimonial
E-commerceClient testimonial
HealthcareClient testimonial
E-commerceClient testimonial
E-commerce
Why Birbal AI
A helpdesk inside a full IT service
Part of a full IT service
Add on-site support, infrastructure, security monitoring or an IT AMC under the same contract when you need them.
Reports you can act on
A monthly report on tickets, response times and recurring problems, and a quarterly review of what to fix at the root.
Engineers who write code
We also build software, so faults in your business applications and integrations reach engineers who can fix the code.
Emirati national company
Holds a National ICV certificate and is registered on the Abu Dhabi Government Procurement Gate and with the Ministry of Finance.
Helpdesk quote
Get a quote for a 24/7 IT helpdesk
Tell us how many users and sites you have and what you want covered. A senior consultant replies within one business day.
- Written scope, SLA and price
- 24/7, including public holidays
- No obligation
4.9/5 average rating · 98% client satisfaction · 150+ clients served
FAQ
Questions buyers ask
What are IT helpdesk services?
An IT helpdesk is the first point of contact when staff have an IT problem or request. With outsourced helpdesk services a provider runs it for you: logging each request, fixing what can be fixed remotely and escalating the rest.
Is your IT helpdesk available 24/7?
Yes. It runs 24 hours a day, 7 days a week, including weekends and public holidays.
What is the difference between an IT helpdesk and a service desk?
The terms are often used interchangeably. A helpdesk focuses on fixing problems and answering requests; a service desk usually also manages changes, assets and service levels. Our helpdesk sits inside our managed IT service, so changes, assets and reporting are covered as well.
Do you provide on-site support as well?
Yes, in Dubai and Abu Dhabi. When a fault needs hands, an engineer visits your office. Offices in the other emirates are supported remotely.
Can you work alongside our in-house IT team?
Yes. We can take first-line requests or out-of-hours cover while your team keeps control of priorities and projects.
How much do IT helpdesk services cost?
It depends on the number of users and sites, the hours and response times you need, and whether on-site visits are included. We send a written quote after a short assessment.
Can government entities buy helpdesk services from Birbal AI?
Yes. We are registered on the Abu Dhabi Government Procurement Gate and with the Ministry of Finance for federal procurement, and we hold a National ICV certificate.
Give your staff IT help at any hour
Get a written scope, SLA and price for a 24/7 helpdesk with engineers on site in Dubai and Abu Dhabi.
Get a helpdesk quote