IT support for ADGM and DIFC
IT support for ADGM and DIFC companies, on site and on call 24/7.
Financial and professional firms in Abu Dhabi Global Market and the Dubai International Financial Centre get a 24/7 helpdesk, engineers who come to their offices, and security and records run to support their free zone’s data protection rules, from Birbal AI, an Emirati national IT and AI company.
- On site on Al Maryah Island and in DIFC
- 24/7 helpdesk, monitoring and SOC
- Access, logging and backups set up for audits
- Emirati national company, ICV certified
Service desk · Live
24/7 · DubaiOpen tickets
12
Endpoints patched
98%
Backups verified
48/48
- INC-24018 · Outlook not syncingRemote fix · 6 minResolved
- INC-24021 · Meeting room displayOn-site · DIFC · 14:30Engineer booked
- ALR-0917 · Disk 92% · SRV-FS-02Monitoring · ticket openedFixing
- SEC-0332 · Suspicious sign-inSOC · sessions revokedContained
Authorized vendor to
- Ministry of Finance
- Ministry of Interior
- DGE Abu Dhabi
- Etihad Aviation
- EDGE Group
Delivered for
- Hindustan Unilever
- Nokia
- Linde
- USA Today
- JSL
Procurement-ready
- Emirati national company
- National ICV certificate
- Abu Dhabi Government Procurement Gate
- UAE Ministry of Finance, federal procurement
- Registered ADNOC vendor
IT support in ADGM and DIFC
IT support built for financial center offices
24/7 helpdesk
Staff reach us any time for accounts, Microsoft 365, email, laptops, printers and access requests, with every request logged and tracked to closure.
Engineers on site
Engineers visit offices on Al Maryah Island in ADGM and across DIFC for hardware faults, new starters, moves and anything that can’t be fixed remotely.
Access control and logging
Access set by role, joiners and leavers handled through tracked requests, and sign-in and admin activity logged, so you can show who had access to what.
Backups and retention
Servers, Microsoft 365 and cloud workloads backed up and tested, with retention set to your policy.
Security monitoring
24/7 monitoring of endpoints, servers, email and cloud by our security operations center, with incident response and a written report when an attack is confirmed.
Data kept in the UAE
Workloads and backups can stay in Microsoft Azure’s UAE regions in Dubai and Abu Dhabi, the AWS Middle East (UAE) region or your own servers.
Data protection
The data protection rules in ADGM and DIFC
ADGM Data Protection Regulations 2021
Enacted by ADGM on 11 February 2021 and modelled on the GDPR, they apply to firms registered in ADGM. We run access control, logging, backups and incident response in a way that supports them.
DIFC Data Protection Law 2020
DIFC Law No. 5 of 2020 took effect on 1 July 2020 and is closely aligned with the GDPR. It applies to firms incorporated in the DIFC and to processing carried out in the centre.
Not the federal PDPL
Federal Decree-Law No. 45 of 2021 on personal data does not apply to free zone companies that have their own data protection law, so ADGM and DIFC firms follow their zone’s rules.
How we start
Starting IT support in ADGM or DIFC
- 01
Site visit
An engineer visits your office to review your network, devices, servers and current support.
- 02
Proposal
A written scope, SLA and price, with on-site cover and exclusions stated plainly.
- 03
Onboarding
Agents installed, documentation built and a handover from your current provider without a gap in support.
- 04
24/7 support
Helpdesk, monitoring and security from go-live, with a monthly report and a quarterly review.
Who it is for
Who our ADGM and DIFC service is for
Investment and asset managers
Teams that need reliable IT and audit-ready security without building an in-house IT department.
Regional offices of banks and insurers
Branch and regional offices that need local engineers working to group security policies.
Law, audit and advisory firms
Professional firms whose client data must stay confidential and whose staff need help at any hour.
Fintechs and family offices
Firms opening a new ADGM or DIFC office that need IT designed and running from day one.
Track record
Trusted by UAE government entities and global brands.
Authorized vendor to five UAE government entities, with projects delivered for Hindustan Unilever, USA Today, Nokia and Linde.
- Startups and enterprises served by our engineering teams
- 150+
- Startups and enterprises served by our engineering teams
- Average rating on Clutch, Trustpilot and Glassdoor
- 4.9/5
- Average rating on Clutch, Trustpilot and Glassdoor
- Client satisfaction rate
- 98%
- Client satisfaction rate
- UAE government entities we are an authorized vendor to
- 5
- UAE government entities we are an authorized vendor to
Hear it from our clients
Client testimonial
E-commerceClient testimonial
HealthcareClient testimonial
E-commerceClient testimonial
E-commerce
Why Birbal AI
A UAE IT partner for your financial center office
On site in both financial centers
Engineers in Abu Dhabi and Dubai, so one provider covers an ADGM office and a DIFC office.
Records an auditor can use
Monthly reports on tickets, patches, backups and security events, kept for your audits.
Engineers who write code
We also build software, so faults in your business applications and integrations reach engineers who can fix the code.
Emirati national company
Holds a National ICV certificate and is registered on the Abu Dhabi Government Procurement Gate and with the Ministry of Finance.
ADGM and DIFC IT quote
Get a quote for your ADGM or DIFC office
Tell us your users, devices and office location, and what you want covered. A senior consultant replies within one business day, and an engineer can visit to assess your setup.
- Written scope, SLA and price
- On-site engineers in ADGM and DIFC
- No obligation
4.9/5 average rating · 98% client satisfaction · 150+ clients served
FAQ
Questions buyers ask
Do you provide IT support services for ADGM companies?
Yes. Engineers visit offices on Al Maryah Island, the helpdesk and security operations center run 24/7, and we set up access control, logging, backups and incident response to support the ADGM Data Protection Regulations 2021.
Do you provide IT support for DIFC companies?
Yes. Engineers work on site across DIFC and the rest of Dubai, and we run your IT in a way that supports DIFC Data Protection Law No. 5 of 2020, with your data protection officer keeping oversight.
Which data protection law applies to my ADGM or DIFC firm?
Firms in ADGM follow the ADGM Data Protection Regulations 2021, and firms in the DIFC follow DIFC Data Protection Law No. 5 of 2020. The federal law, Federal Decree-Law No. 45 of 2021, does not apply to free zone companies that have their own data protection law.
Can our data stay in the UAE?
Yes. Microsoft Azure runs UAE North in Dubai and UAE Central in Abu Dhabi, and AWS runs a Middle East (UAE) region. We can keep workloads and backups there or on your own servers.
Can one contract cover an ADGM office and a DIFC office?
Yes. Our engineers work in Abu Dhabi and Dubai, so one contract, one SLA and one monthly report can cover both offices.
Can you set up IT for a new office in ADGM or DIFC?
Yes. We plan and set up the network, Wi-Fi, devices, printers and meeting rooms, and test them before your staff move in.
Do you replace our in-house IT person or work with them?
Either. We can run your IT end to end, or add 24/7 cover, on-site engineers and security monitoring alongside your own team.
How much does IT support cost for an ADGM or DIFC firm?
It depends on the number of users and devices, how often you need engineers on site, the response times you need and whether security monitoring is included. We send a written quote after a short assessment.
IT support for your ADGM or DIFC office, day and night
Get a written scope, SLA and price for 24/7 support with engineers on site in ADGM and DIFC.
Get an ADGM or DIFC IT quote