IT outsourcing in Dubai and across the UAE, run by one team in the UAE.

IT outsourcing means an outside company runs part or all of your IT for an agreed fee: supporting your staff, looking after devices, network, servers and cloud, protecting your systems, and often building and maintaining software. In the UAE the most common forms are managed IT services and dedicated engineers who join your team.

Almost all of it: the helpdesk, on-site support, servers, network and cloud, security monitoring, application support, software development and AI. You can also start with one part, such as the helpdesk or security monitoring, and keep the rest in house.

Engineers have published monthly rates: AED 20,000–35,000 for junior to mid-level and AED 35,000–45,000 for senior engineers on site in the UAE, or USD 3,000–5,000 and USD 5,000–8,000 remotely, with no recruitment fees. Managed IT, helpdesk and security are priced after a short assessment of your users, devices, sites and the cover you need, so you get a written price before you sign.

In the UAE. Our helpdesk and security operations center staff work in the UAE, every engineer we place is based in the UAE, and our office and development center are in Al Zahiya, Abu Dhabi. Engineers work on site in Dubai and Abu Dhabi.

It depends on your size and what you need covered. An in-house team means salaries, visas, benefits, training, recruitment and cover for leave, and one or two people rarely cover helpdesk, network, cloud and security around the clock. With outsourcing you pay agreed fees for the services and engineers you choose.

Yes. Our helpdesk, monitoring and security operations center run 24 hours a day, 7 days a week, including weekends and public holidays.

Yes. This is often called co-managed IT: your team keeps control of priorities, and we add 24/7 cover, on-site engineers, security monitoring, developers or specialist skills.

Yes. We plan the handover with you so documentation, admin access, licences and open tickets move across in an agreed order, and support continues during the switch.

For engineers, you get matched profiles within 48–72 hours, and they usually start within a week of selection. For managed IT, we start after a short assessment and a planned handover from your current provider.

Yes. Microsoft Azure runs regions in Dubai and Abu Dhabi, and AWS runs a Middle East (UAE) region. We can keep workloads and backups in these regions or on your own servers.

Through the Abu Dhabi Government Procurement Gate, federal procurement with the Ministry of Finance, or your usual tender process. We hold a National ICV certificate and are an authorized vendor to five UAE government entities.

Birbal AI is an Emirati national IT and AI company, headquartered in Abu Dhabi, with a National ICV certificate. We support Dubai businesses with a 24/7 helpdesk, engineers on site across Dubai, security monitoring and developers based in the UAE.